Terms of Service

Acceptance of Terms

By accessing and using the services provided by vextro B.V. (registration number 50491836, VAT number NL892753601B01), located at Stationsweg 289, 1393 GM Almere, Flevoland, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services or facilities.

Services Description

vextro provides wellness and fitness services including but not limited to personal training, group fitness classes, wellness coaching, facility access, and related health and fitness programs. All services are provided at our facility in Almere or through digital platforms as specified in your membership agreement.

Membership and Registration

To access our services, you must register for membership and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 16 years of age to register independently; minors require parental or guardian consent.

Payment Terms

Membership fees and service charges are due according to your chosen payment schedule. All prices are in Euros and include applicable VAT. Late payments may result in suspension of services. Refunds are provided only as specified in our cancellation policy or as required by Dutch consumer protection law.

Health and Safety Requirements

You must disclose any health conditions that may affect your ability to safely participate in fitness activities. You acknowledge that physical exercise involves inherent risks and agree to participate at your own risk. You must follow all safety guidelines, use equipment properly, and inform staff of any injuries or concerns immediately.

Facility Rules and Conduct

Members must follow all facility rules including proper attire requirements, equipment usage guidelines, and respectful behavior towards staff and other members. Disruptive behavior, misuse of equipment, or violation of facility policies may result in membership suspension or termination without refund.

Cancellation and Refund Policy

You may cancel your membership with 30 days written notice. Individual sessions may be cancelled up to 24 hours in advance without penalty. Cancellations with less notice may result in charges. Annual memberships may be refunded on a pro-rata basis only in exceptional circumstances as determined by vextro management.

Intellectual Property

All content, materials, programs, and methodologies provided by vextro are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our proprietary content without express written permission. The vextro name, logo, and branding are trademarks of vextro B.V.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws including the GDPR. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by Dutch law, vextro's liability for any claims arising from your use of our services is limited to the amount of fees paid by you in the 12 months preceding the claim. We exclude liability for indirect, incidental, or consequential damages. Nothing in these terms limits our liability for death or personal injury caused by negligence or for fraud.

Indemnification

You agree to indemnify and hold harmless vextro, its employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights, except to the extent caused by our negligence or willful misconduct.

Force Majeure

vextro shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government regulations, public health emergencies, or other force majeure events. In such cases, we may temporarily suspend services or modify operations as necessary.

Termination

Either party may terminate the membership agreement in accordance with the cancellation policy. vextro reserves the right to immediately terminate membership for violation of these terms, non-payment, or behavior that threatens the safety or enjoyment of other members. Upon termination, your right to use our services ceases immediately.

Modifications to Terms

vextro may modify these Terms of Service at any time by posting updated terms on our website. Continued use of our services after such modifications constitutes acceptance of the new terms. Material changes will be communicated to members via email or facility notices with reasonable advance notice.

Governing Law and Jurisdiction

These Terms of Service are governed by Dutch law. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands. For consumer contracts, this does not limit your rights under applicable consumer protection laws.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the intent of the original provision.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific membership agreement you have signed, constitute the entire agreement between you and vextro regarding your use of our services, superseding any prior agreements or understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us: