This privacy policy explains how vextro collects, uses, and protects your personal information.
Last updated: December 2024
vextro B.V., registered in the Netherlands under company number 50491836, VAT number NL892753601B01, with its registered office at Stationsweg 289, 1393 GM Almere, Flevoland, is the data controller responsible for your personal data under the General Data Protection Regulation (GDPR).
The data we collect includes personal information such as your name, email address, phone number, fitness goals, health information relevant to your training, payment details, and usage data from our services. We collect this information when you register for membership, book services, communicate with us, or use our facilities and website.
We explain how we use your information for the following purposes: providing fitness and wellness services, processing membership applications and payments, communicating about appointments and services, personalizing your training programs, ensuring facility safety and security, complying with legal obligations, and improving our services. Our use of your data is based on legitimate business interests, contractual necessity, legal compliance, and your consent where applicable.
Under GDPR, we process your personal data based on the following legal grounds: performance of a contract (for membership services), legitimate interests (for business operations and service improvement), legal obligation (for tax and regulatory compliance), and consent (for marketing communications and special categories of data such as health information).
We do not sell your personal data. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and booking systems), professional advisors, and regulatory authorities when required by law. All third parties are required to maintain the confidentiality and security of your personal information.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Membership data is typically retained for the duration of your membership plus 7 years for tax and legal purposes. Marketing communications data is retained until you opt out. Health and fitness data is retained for the duration of your membership plus 3 years for continuity of care purposes.
Under GDPR, you have the right to access your personal data, rectify inaccurate information, erase your data in certain circumstances, restrict processing, data portability, object to processing based on legitimate interests, and withdraw consent where applicable. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted data transmission, access controls, staff training, and regular security assessments.
Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or appropriate contractual clauses.
Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
We may send you marketing communications about our services, special offers, and wellness tips if you have consented to receive them. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by email.
If you have any questions about this privacy policy or how we handle your personal data, please contact us using the following details:
vextro B.V.
Data Protection Officer
Stationsweg 289, 1393 GM Almere, Flevoland
Email: privacy@vextro.world
Phone: +31 107604519
We are committed to protecting your privacy and will respond to your inquiries promptly and in accordance with applicable data protection laws.